Terms & Conditions

Last updated: 22 October 2026

1. About iThrive and these Terms

1.1 iThrive.zone (“iThrive”, “we”, “us”) is operated by Make a Life CC, trading as The Life You Want, registration number CK 1998/040838/23, South Africa. Our legal and contact details are in section 13.

1.2 These Terms apply to the iThrive app (Android, iPhone, web and Windows) and the website ithrive.zone. Together we call these “the Service”.

1.3 The iThrive app is published in the Google Play Store and Apple App Store by Hanna Kok on behalf of Make a Life CC. Make a Life CC provides the Service and is responsible for it. All purchases are made with Make a Life CC through ithrive.zone.

1.4 By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

2. Who may use iThrive

2.1 Minimum age 13. You must be at least 13 years old to create an account.

2.2 Ages 13 to 17. If you are under 18, a parent or legal guardian must agree to you using iThrive and to these Terms. When you sign up, you confirm that they have agreed. A parent or guardian may contact us at any time to ask for their child’s account to be closed and their information deleted.

2.3 Purchases are for adults only. Only people aged 18 or older may buy a subscription, a stand-alone topic or any other paid product. Under-18s can use paid content only through an adult’s account or a plan an adult has bought for them, such as a family plan.

2.4 Members under 18 do not see paid offers or the newsletter option in the app. These become available automatically from their 18th birthday, based on the date of birth in their profile.

2.5 Children under 13 may listen to iThrive content only with an adult present, using the adult’s account. Examples are a parent at home or a teacher in a classroom.

2.6 You must give true and current information when you sign up, including your date of birth, and keep it up to date.

3. Your account and devices

3.1 Your account is personal to you. Keep your password private. You are responsible for everything done through your account.

3.2 Device limit. You may be signed in on up to 3 devices at a time. A browser you use for the web app counts as a device. If you sign in on a fourth device, you will be asked to sign out of one of the others. You can see and manage your devices under Profile → My Devices.

3.3 We may monitor how often new devices are added to an account. If we see a pattern that suggests an account is being shared outside the rules in these Terms, we may limit how often new devices can be added, or suspend the account after contacting you. You can change up to 2 devices in any 30 days. In an emergency, email [email protected] and we can reset the devices linked to your account.

3.4 If you think someone else has used your account, change your password straight away (use “Forgot password?” on the sign-in screen). Changing your password signs your account out on all devices, so only you can sign in again. You can also remove unknown devices from your account under Profile → My Devices. If you cannot sign in on any of your devices, email [email protected] and we will reset your device count.

4. Schools, businesses and other organisations

4.1 A school, business or other organisation that buys access to iThrive does so under a separate licence agreement with Make a Life CC. That agreement sets out who may use the content, on how many devices, and for how long.

4.2 Unless the licence agreement says otherwise, an organisation may play iThrive content to a group within its own setting, for example a class or a staff session. It may not share its login with people outside the organisation, or copy, record or redistribute the content.

4.3 These Terms apply to everyone who signs in through an organisation’s account.

5. Acceptable use

You agree not to:

• copy, download (other than through features we provide), record, resell, share publicly or redistribute any iThrive content;
• share your login with people outside your household or, for an organisation, outside the organisation;
• try to get around the device limit, the access rules or any security measure;
• use the Service for anything unlawful or harmful.

6. Our content

6.1 All audio, video, text, workbooks, images and other content in the Service belong to Make a Life CC or its licensors. They are protected by copyright.

6.2 We give you a personal, non-transferable right to use the content you have access to, for your own wellbeing (or, for an organisation, under its licence agreement). You do not own the content.

6.3 We may add, update, rename or remove topics and modules from time to time.

7. Free and paid access

7.1 Free access. Some topics and modules are free for every member.

7.2 Mailing-list bonus. Members aged 18 or older may unlock a bonus topic by agreeing to receive tips and updates by email from The Life You Want and iThrive. You can unsubscribe at any time using the link in our emails. The bonus stays unlocked even if you unsubscribe later. Members aged 13 to 17 get the bonus topic free without joining the mailing list; when they turn 18 it locks again until they join.

7.3 Paid access. Paid content is sold only on the website ithrive.zone, not inside the store apps. Paid access you buy on the website also works in the apps when you sign in with the same account. The paid options are:

• Subscription (monthly or yearly): access to all topics marked as included in the subscription, for as long as the subscription is active. Schools and other selected topics are not included.
• Stand-alone topic: a single topic bought once. It stays unlocked for as long as iThrive operates, whether or not you also have a subscription.
• Lifetime access: see section 9.
• Organisation licence: see section 4.

7.4 Prices are shown on the website in US dollars (USD) for all members, including in South Africa. Your bank may charge a currency conversion fee, and the amount on your statement may vary with the exchange rate. Make a Life CC is not registered for VAT, so no VAT is added to our prices.

7.5 Payments are processed by our payment providers (GoHighLevel and Stripe). We accept Visa and Mastercard. You enter your card details on Stripe’s secure payment pages; we never see or store your full card details. Your card statement may show the payment as The Life You Want.

7.6 Where paid products are available. Paid products are available to adults in most countries. Free access is available everywhere. We may choose not to sell paid products in some countries; where that applies, no paid offers are shown there.

7.7 Delivery. Paid access is delivered digitally. It is unlocked automatically on your iThrive account once your payment is confirmed, usually within a few minutes, and you receive a confirmation email. If access does not appear within a few hours, email [email protected].

8. Subscriptions, free trial and cancellation

8.1 Automatic renewal. A subscription renews automatically at the end of each billing period (monthly or yearly) and the card on file is charged, until you cancel.

8.2 14-day free trial. Where we offer a free trial, it lasts 14 days. If you do not cancel before the trial ends, your subscription starts and your card is charged on day 15. We will email you a reminder about 3 days before the trial ends.

8.3 How to cancel. You can cancel yourself: in the iThrive app or on the website, go to your Profile and open your Stripe billing portal (shown to members with an active paid subscription), where you can update your card details or cancel your subscription. You can also email [email protected]. To stop the next charge, cancel at least 5 days before your renewal date. If you cancel less than 5 days before, the next payment may still go through, and your subscription will then end at the close of that period.

8.4 After cancelling, you keep access until the end of the period you have paid for. Then subscription content locks again. Anything you bought separately (a stand-alone topic or Lifetime access) stays unlocked.

8.5 No refunds. Payments are not refundable, including for unused time, a trial you forgot to cancel, or a stand-alone topic. This does not limit any rights you have under the Consumer Protection Act or other law that cannot be excluded.

8.6 Cooling-off. Digital content and access are delivered immediately after purchase. By completing a purchase you ask us to give you access straight away and you acknowledge that, as far as the law allows, the 7-day cooling-off right under the Electronic Communications and Transactions Act does not apply once access has started.

8.7 We may change prices for future billing periods. We will tell you at least 30 days before a price change affects your subscription, so you can cancel first.

8.8 Members in the UK and European Union. You have a 14-day right to withdraw from an online purchase, starting on the day you buy or start a free trial.

• Subscriptions with a free trial: the 14-day trial gives you this right in full. You can cancel at no cost at any time during the trial. Your first payment is taken only after the trial (and the withdrawal period) has ended.
• Stand-alone topics, Lifetime access, and subscriptions without a trial: content is available immediately. If you change your mind, you may cancel within 14 days of buying for a refund, less the value of anything you used.

9. Lifetime access

9.1 Lifetime access gives you the topics that are marked as included for Lifetime members at the time of your purchase, for as long as iThrive operates. It does not mean for your whole life regardless of what happens to the Service.

9.2 Lifetime access does not include Schools or other specified topics, and does not guarantee access to topics added later. We may offer a paid upgrade that adds new topics.

9.3 If we ever stop operating the Service, we will give Lifetime members at least 90 days’ notice.

10. Health and wellbeing disclaimer

10.1 iThrive offers life-skills and wellbeing content, such as audio affirmations and guided programmes. It is not medical, psychological or professional advice, and it is not a substitute for diagnosis or treatment by a qualified professional.

10.2 Topic names describe the theme of a programme (for example “Allergy Relief General”). They are not claims that the programme treats, cures or prevents any illness.

10.3 Do not stop or change any treatment or medication because of iThrive content. Always follow the advice of your doctor or other health professional.

10.4 Do not listen while driving, operating machinery or doing anything that needs your full attention.

10.5 If you are in crisis or thinking about harming yourself, contact emergency services or a crisis line straight away. In South Africa you can call SADAG on 0800 567 567.

10.6 Each programme may have its own additional disclaimer at the end of its Program Description.

11. Our responsibility to you

11.1 We work to keep the Service available and working well, but we cannot promise it will always be uninterrupted or error-free.

11.2 As far as the law allows, Make a Life CC is not liable for indirect or consequential loss, or for any loss arising from your choices based on iThrive content. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.

11.3 Nothing in these Terms limits any liability that cannot be limited under South African law, including your rights under the Consumer Protection Act.

12. Changes, suspension and closing your account

12.1 We may update these Terms. If a change is significant, we will tell you by email or in the app at least 30 days before it takes effect. Continuing to use the Service after that means you accept the change.

12.2 We may suspend or close an account that breaks these Terms, after contacting the member where reasonable.

12.3 You may close your account at any time from Profile → Delete my account in the app, or by emailing [email protected]. Closing your account does not cancel a subscription automatically; please cancel it first (see section 8.3).

12.4 These Terms are governed by the law of the Republic of South Africa.

12.5 If you live in the UK or the European Union, you also keep the protection of the consumer laws of the country where you live, and you may bring a claim in your local courts.

13. Legal information and contact

Full name and legal status	Make a Life CC, a close corporation registered in South Africa
Registration number	CK 1998/040838/23
Member	Hanna Kok
Address for legal documents	Make a Life CC c/o Landman Accounting Services 7 Broodboom Avenue, Boskloof Humansdorp, 6300 Eastern Cape, South Africa (postal address for legal documents only, not for visits)
Telephone	+27 64 535 1718 (calls, Mon–Fri 9:00–16:00 (South African time))
Email	[email protected]
Website	ithrive.zone
Information Officer	Hanna Kok

These Terms are available at ithrive.zone/tc and can be saved or printed.

14. Affiliate partners

14.1 Paid members and approved affiliate partners may earn a referral fee when someone they refer becomes a paying member. A referral counts only if the new member signs up through your affiliate link or code.

14.2 Because the amounts per member are small, fees build up and are paid out once your total is more than US$50. Bank and transfer charges are paid by the affiliate partner.

14.3 Fee amounts and payout details are set out in the affiliate information we give you. We may change them, and will tell affiliate partners before a change takes effect.